![]() Natorp Boulevard: Thompson South Western. Customer Behavior: A managerial perspective. Kotler, Philip and Armstrong, Gary (2007) Marketing An Introduction. Jilid Dua, Edisi Revisi Prehallindo, Jakarta. Kotler, Philip (2000) Manajemen Pemasaran Edisi Milennium. Kotler, dan Susanto, A.B (2001) Manajemen Pemasaran Di Indonesia. Erlangga, Jakarta Griffin, Jill (2003) Customer Loyalty. International Edition, NTC Business Book, Lincolnwood, Illinois, USA.Įngel, James.F, Ronger D. AMA Hand book for Customer Satisfaction: A Complete Guidance to Research, Planning, and Implementation. Jurnal Ekonomi Manajemen Teknologi (EMT) KITA by is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.Īssael, H. Author is  permitted and encouraged to post his/her  work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of the published work (See The Effect of Open Access).Author is  able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book)with the  acknowledgement of its initial publication in this journal.Author retains the  copyright and grants the journal the right of first publication of  the work simultaneously licensed under the Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal. ![]()  Keywords: Consumer Satisfaction, Loyalty, Brand, K-Link Health Products.Īn author  who publishes in the  Jurnal Manajemen Teknologi agrees to the following terms: The product attribute variable has a dominant influence on influencing consumer brand loyalty on K-Link health food products because this variable has a higher regression coefficient than the other two independent variables. The results also showed that the three variables of consumer satisfaction had a strong influence on brand loyalty of K-link health food products that was 0.422 or 42.2%. The results of this study indicate that there is a significant correlation (correlation coefficient) between the variables of customer satisfaction factors that include product attributes, service attributes and purchase attributes to brand loyalty that is equal to 0.649 or 64.9%. The object of research is about the satisfaction and loyalty of consumer brands in K-Link health food products in Banda Aceh City with a total sample of 250 respondents. The purpose of this study was to determine the factors of consumer satisfaction and how much influence on brand loyalty in K-link health food products in the city of Banda Aceh. ![]()
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